Job Summary

✦ Responsible for responding to customer needs, coordinating necessary documents, and delivering quality service that reflects the company’s commitment to client satisfaction.

Duties and Responsibilities

✦ Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email.

✦ Maintain an updated knowledge of the organization's products, services, and customer service policies.

✦ Document customer interactions when necessary, compiling documents and forwarding information to interested parties.

✦ Assist Service Associate releasing of invoice and gate pass, sends invoices, quotation, and other necessary documents to the customer through email and fax.

✦ Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

✦ Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.

✦ Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

✦ Participate in training opportunities provided by the organization or by outside entities.

✦ Establish and maintain good rapport with customers by using positive language and anticipating their needs.

✦ Assist the Cadet Engineer to oversees the implementation of company’s kaizen program.

✦ Performs other tasks that may be assigned from time to time.

Qualifications

✦ A degree in Marketing, Business Administration, Business Management, or its equivalent experience

✦ At least one (1) year related experience or its equivalent.

✦ Knowledge in Marketing and promotional programs/activities

✦ Knowledge in standards of handling customer complaints

✦ Knowledge in print ads and media platforms

✦ Computer literate (MS Excel, Word, and Powerpoint)

✦ Good in verbal & written communication

✦ Detail oriented

✦ Good in Personal Relations

✦ Patient and ability to resolve problem through own initiative

✦ Can work under pressure and minimal supervision

✦ Manifests adaptability to change, and initiates or identifies change when necessary

✦ Maintains a positive and respectful attitude

Kindly send your resume to hradmin@hinodavao.ph or mcdcampaner.hinodavao@gmail.com